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service return service return service return
Send in service
IMEI is required
+
+
Faulty product
Guarantee certificate
Original package
Battery
Handsfree
Charger
Data cable
Strap / Bracelet
Remote Control
Accessories
Name is required
First name is required
A valid phone number is required
A valid e-mail number is required
Choose county
Choose city
Filling in the pick up address is mandatory Country, City, Postal Code, Full Address (Street, number, building, entrance, floor, apartment), Package dimensions and weight
Delivery address is the same as pick up address
Choose county
Choose city
Filling in the delivery address is mandatory Country, City, Postal Code, Full Address (Street, number, building, entrance, floor, apartment), Package dimensions and weight
EXTRA-CARE Choose an extended warranty and all your problems will be easier to fix.
Standard Warranty
  • Repair in up to 15 days for natural persons
  • Repair in up to 25 days for legal persons
  • Phone support (normal rate)




2 Years warranty for natural persons
1 Years warranty for legal persons
Included
Tech Care +1
  • 3 year warranty
  • Priority in authorised service
  • Repair in up to 5 days for both legal or natural persons
  • Pick-up and return anywhere in Europe
  • Online status checking 24/7
  • Phone support (normal rate)
  • Product replacement
3 Years warranty for natural persons
2 Years warranty for legal persons
€ 34.90
Tech Care +2
  • 4 year warranty
  • Priority in authorised service
  • Repair in up to 5 days for both legal or natural persons
  • Pick-up and return anywhere in Europe
  • Online status checking 24/7
  • Phone support (normal rate)
  • Product replacement
4 Years warranty for natural persons
3 Years warranty for legal persons
€ 49.90
I agree to the terms and conditions

Choosing one Care Pack is optional.

The delivery will be made with Fan Courier or Urgent Cargus.

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It is good to know before you send a product in service

Unlocking and backup

For a correct diagnosis of the fault, please deactivate any lock setting of the product you send in service (password, lock model, iCloud account or Google).


Our advice is to save the information from the device in a safe place and to remember all the passwords.

How to prepare the parcel

1. Put the faulty product in its original box, together with all the accessories you received with it.


2. Put the box with the product in another box, together with the guarantee certificate of the product and a copy of the invoice.