Send in service
Select product category
Please fill in the Serial number / IMEI
Please fill in the model
This trader paid the transportation and diagnose tax for you.
Fill in the code only if you purchased an Extended Warranty card
Select the fault of your product You can select more issues
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Please fill in the fiscal code of the company
Please fill in the trade register number of the company
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Filling in the pick up address is mandatory Street, number, building, entrance, floor, apartment, post code
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Filling in the delivery address is mandatory Street, number, building, entrance, floor, apartment, post code
Faulty product
Purchase proof
Guarantee certificate
Original package
Battery
Handsfree
Charger
Data cable
Strap / Bracelet
Remote Control
Accessories
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You must be agree with terms and conditions

It is good to know before you send a product in service

Unlocking and backup

For a correct diagnosis of the fault, please deactivate any lock setting of the product you send in service (password, lock model, iCloud account or Google).


Our advice is to save the information from the device in a safe place and to remember all the passwords.

How to prepare the parcel

1. Put the faulty product in its original box, together with all the accessories you received with it.


2. Put the box with the product in another box, together with the guarantee certificate of the product and a copy of the invoice.